Job Description

Dispatcher

Are you looking to progress your career in dispatching in the home services industry? Join a trusted plumbing, electrical, heating, and air conditioning company with over 55 years of experience serving the community. We’re seeking a dedicated and motivated plumbing apprentice to work alongside our skilled plumbers to gain valuable insight and experience to progress your career in plumbing.

What Can We Do for You?

• Competitive Compensation ranging between $18-$20/hr

• Stable work environment where your growth is encouraged and supported.

• Continuous and extensive training and development opportunities.

• Medical, dental, and vision insurance

• Long-term disability and company-paid life insurance.

• 401K plan with company match.

• PTO and paid holidays.

• Company-provided vehicle, phone, and tablet.

Responsibilities for the Dispatcher:

• Listen to the needs of customers and book service appointments and place outbound calls to schedule appointments to fill our call needs each day.

• Convert incoming customer calls to booked service appointments while promoting customer satisfaction

• Place outbound calls to current and past customers to schedule additional service appointments to fill our call needs each day.

• Scheduling and dispatching technicians to appropriate work orders according to predetermined schedules, customer requests or immediate needs

• Relaying information such as progress of the technician to managers and customers

• Speaking with supervisors or customers to resolve problems, requests for services or equipment

• Preparing daily work such as schedules

• Preparing work orders for technicians

• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information

• Maintain and update our customer database with complete and accurate information

• Maintain communication with dispatch and your manager

Requirements for the Dispatcher:

• A proven track record in customer service/dispatch in residential home services.

• At least 2 years of Dispatch experience in a residential home service setting.

• Highly organized with exceptional follow-through abilities.

• Strong verbal and written communication.

• Ability to build trust, diffuse conflict and hold others accountable.

Our staff is regarded with a sense of pride and familial connection, reflecting our commitment to treating everyone as an extension of our family. With a dedicated focus on making homes and businesses safe, comfortable, and efficient, we uphold a strong commitment to quality service and community well-being.

Equal Opportunity Employer (EOE):

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. We encourage applications from all qualified individuals.

Job Tags

Similar Jobs